Privacy policy

At Sage Energy, we respect your privacy and are committed to protecting any personal information you share with us. This page explains how we collect, use, store, and protect your information when you interact with our website or services.

1. Purpose and scope

This Privacy Policy explains how Sage Energy Pty Ltd trading as Sage Energy collects, holds, uses, discloses and protects personal information in connection with enquiries, quotations, service work, installations, maintenance, warranty claims, compliance records, recruitment, marketing, our website and our social media pages. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) where those laws apply to us, and as a practical business standard where they do not strictly apply.

2. Personal information we may collect

Name, business name, role, phone number, email address, billing address, site address and other contact details.
Property, site and job information, including photos, videos, plans, switchboard details, appliance details, roof- space or ceiling-space details, access notes, parking notes, gate codes, animal/pet notes and safety information.
Quotation, booking, job, invoice, payment, warranty and service history records.
Communications with you, including phone calls, SMS, emails, website forms, social media messages, job notes and complaint records.
Payment information, such as proof of payment, transaction details and payment status. We do not intentionally store full card numbers unless processed securely by a third-party payment provider.
Technical information needed to provide solar, battery, EV charging, air conditioning, data, CCTV, security, smart home or connected-energy services, including network details, inverter or monitoring details, Wi-Fi availability, system serial numbers, NMI/MIRN or electricity account details where required for network or compliance applications.
Website and digital information, including IP address, device information, browser type, pages viewed, enquiry source, cookie identifiers and analytics information.
Marketing preferences, review feedback, survey responses and competition or promotion information.
Recruitment, contractor and employment-related information if you apply for work with us.
Sensitive information only where reasonably necessary, such as health, injury, accessibility or safety information relevant to site access, workplace safety, incident response or legal compliance.

3. How we collect information

Directly from you when you enquire, book, accept a quotation, sign a work order, pay an invoice, request warranty support or communicate with us.
During site inspections, works, commissioning, servicing, testing, fault finding and compliance checks.
From builders, property managers, landlords, tenants, body corporates, insurers, real estate agents, suppliers, manufacturers, network operators, regulators, certifiers, subcontractors and other people involved in the job.
Through business systems such as job-management, accounting, payment, email, cloud storage, call, SMS, website, analytics, review and marketing platforms.
From publicly available sources and social media platforms where you interact with us or publish information relevant to your enquiry.

4. Why we collect, use and hold information

To respond to enquiries, prepare quotations, assess site conditions and decide whether we can safely and lawfully perform the requested work.
To schedule, manage, perform, document and complete electrical, air conditioning, solar, battery, EV charging, data, CCTV, security, smoke alarm, switchboard, appliance, maintenance and related services.
To comply with electrical safety, workplace health and safety, building, refrigeration, solar, energy network, warranty, insurance, taxation, accounting and record-keeping obligations.
To order materials, register warranties, arrange network approvals, submit compliance documents, communicate with suppliers or manufacturers and resolve technical or warranty matters.
To issue quotes, invoices, receipts, statements, payment reminders, debt recovery notices and account records.
To keep job records, photos, test results, certificates, handover material and evidence of work performed.
To deal with complaints, disputes, insurance claims, warranty claims, safety incidents, legal proceedings or regulatory enquiries.
To improve our services, website, systems, pricing, training, marketing and customer experience.
To send service reminders, safety updates, maintenance reminders, offers and marketing communications where permitted by law. You can opt out at any time.
To assess job applicants, contractors and supplier relationships.

5. Job photos, videos and site records

We may take photos and videos before, during and after work. This is not optional where the record is reasonably required for safety, compliance, workmanship, warranty, insurance, invoicing, dispute management, training or quality control.

We will not knowingly publish identifiable images of you, your family, tenants, private documents, vehicle registration plates, alarm codes, passwords, medical information or other sensitive personal details without consent. We may use non-identifying project photos for portfolio, website, social media, training or marketing purposes, particularly where the focus is the workmanship, installation, product or finished result rather than a person.

6. What happens if you do not provide information

You do not have to provide personal information. However, if information needed for quoting, safety, compliance, access, billing, warranty, commissioning or network approval is not provided, we may refuse, delay, suspend or limit the work, or we may be unable to provide a quote, service, warranty support or compliance document.

7. Disclosure of information

Employees, apprentices, contractors, subcontractors, consultants and related entities who need the information to perform work or support our business.
Suppliers, wholesalers, manufacturers, distributors, warranty providers, network operators, energy retailers, metering providers, inspectors, certifiers, engineers and technical support providers.
Builders, property managers, landlords, tenants, body corporates, real estate agents, insurers, loss assessors and other authorised representatives involved in the job.
Job-management, accounting, payment, email, SMS, website, cloud storage, analytics, review, CRM, call and marketing service providers.
Debt collectors, credit reporting bodies, mercantile agents, lawyers, accountants, insurers and professional advisers.
Courts, tribunals, regulators, government agencies, police, emergency services, electrical safety authorities or other persons where required or permitted by law.
A purchaser or potential purchaser of our business or assets, but only where reasonably necessary and subject to appropriate confidentiality arrangements where practical.

8. Overseas storage and cloud providers

Some of our service providers may store or process information outside Australia. This may include providers of job- management, accounting, email, cloud storage, analytics, advertising, social media, payment, review or website systems. Where reasonable, we use reputable providers and take practical steps to protect the information, but we cannot control every location where a third-party cloud provider stores replicated or backup data.

9. Direct marketing and service messages

We may send you service reminders, maintenance reminders, safety notices, offers, updates or marketing communications by email, SMS, phone, mail, social media or online advertising where we have consent or are otherwise permitted by law. Every commercial electronic marketing message will identify us and include a practical unsubscribe method where required. Opting out of marketing does not stop operational messages about booked work, invoices, safety, warranty, compliance or debt recovery.

10. Cookies, analytics and online advertising

Our website may use cookies, pixels, tags, analytics tools and similar technologies to remember preferences, measure traffic, improve our website, understand enquiry sources, run advertising and retarget website visitors. You can usually control cookies through your browser or device settings, but some website features may not work properly if cookies are disabled.communications by email, SMS, phone, mail, social media or online advertising where we have consent or are otherwise permitted by law. Every commercial electronic marketing message will identify us and include a practical unsubscribe method where required. Opting out of marketing does not stop operational messages about booked work, invoices, safety, warranty, compliance or debt recovery.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Practical measures may include password controls, access limits, secure cloud providers, staff direction, backup processes and physical security for paper or device records.

No method of internet transmission, email, SMS, cloud storage or electronic payment is completely secure. You should not send passwords, payment card details or sensitive information by unsecured message unless we specifically ask for it and the method is appropriate.

12. Retention and deletion

We keep personal information for as long as reasonably required for the purpose for which it was collected, including legal, tax, insurance, warranty, electrical safety, accounting, dispute, employment and business record purposes. Job records, invoices, compliance documents and safety records may be kept for at least 7 years, and longer where needed for warranty, defect, insurance, safety, regulatory or legal reasons. When information is no longer required, we may delete, destroy, de-identify or archive it.

13. Access and correction

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity. We may refuse or limit access where permitted by law, including where access would unreasonably affect another person, reveal confidential commercial information, prejudice enforcement activity or be frivolous, vexatious or unlawful. If we refuse a request, we will explain the reason where reasonable and lawful.

14. Complaints

15. Third-party websites and platforms

Our website, emails and social media pages may link to third-party websites, booking tools, payment tools, review platforms or social media platforms. We are not responsible for the privacy practices or content of third-party sites or platforms.

16. Changes to this policy

We may update this Privacy Policy at any time by publishing a revised version on our website or making it available on request. The current version applies from the date shown in the footer unless stated otherwise.

17. Contact details

Privacy Officer: Sage Energy
Email: admin@sageenergy.com.au
Phone: 0466 221 167
Website: www.sageenergy.com.au
Business: Sage Energy Pty Ltd | ABN 93 677 610 187 | Electrical Contractor Licence 1503314

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